Letter from Travel Agent to Customer

A letter from a travel agent to a customer can be written under umpteen dozen circumstances. This may include:

• Introduction of a new travel agency to prospective clients
• Reply to inquiry from customers regarding booking of an itinerary
• Follow up on booking made by the travel agent
• Response to a problem being faced by a client
• Information on new travel packages

As with all letters written to customers, it is important to make it appear as if the customer’s wish is your command. If the customer has asked for a certain itinerary to be booked, it is your job to make sure that the services you provide come as close as possible to what the customer is looking for. Informing the customer that his wishes have been met in a letter is the best way of making sure that he or she will give you return business.

For instance, if you have been asked to book a ticket, you can write a letter to your customer once you are done with the travel arrangements. In such a letter, you will enclose itinerary information and also give details in your letter. If you have gone out of the way to make hotel arrangements for stopovers, make sure you mention it.

Have a look at the following sample letter from travel agent to customer:


Letter from Travel Agent to Customer


May 4, 2015

Mr. James Jones
293 Olive Place
Salt Lake City, UT 28371


Dear Mr. Jones:

I am writing in connection with the recent meeting we had regarding your desire to travel to India later this year. I have come up with an itinerary and possible dates (taken from the bracket that you provided to me) and have enclosed an itinerary map to make it comprehensible to you.

When you refer to the enclosure, you will see that I have booked you to fly from Salt Lake City International Airport on August 5, 2015 at 9 am local time. You will fly Emirates – which is considered one of the best airlines in the world. After a short stopover at Dubai International Airport (required for refueling – you will not have to disembark), you will land at Chhatrapatti Shivaji International Airport in Mumbai, India. The total flying time between Salt Lake City and Mumbai is 15 hours 31 minutes.

Since you have asked us to book in advance, you will be getting 50% off on the airfare along with a seat in the business class, which is included in the cost of the ticket. Please refer to the fare information (also enclosed) to find out how little this holiday will cost you.

If there is any further information that you need – or require me to change dates or destinations – please feel free to contact me at (888) 888-8888.



Madison Harper
Travel Agent
See The World with US
923 W 3100 S
Salt Lake City, UT 19373

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