Complaint Letter to Airline about Damaged Luggage

Travelling the world is an awesome experience. The different mediums through which we travel show us the world in a light we have never seen before. But travelling does not come without its fair share of challenges – like your luggage being damaged. Yes, whichever means you travel through, you may be subjected to this ugly reality. Airlines are especially notorious for damaged luggage and hundreds of passengers complain to dozens of airlines each year.

Imagine travelling to you mother’s place, carrying that very expensive Ming vase that she asked for and having it damaged or broken, even though you had it marked fragile! What can you do? Well, the Ming vase is gone so there really isn’t anything you can do about it short of buying a new one. What you can do is write a complaint letter to the airline in question and demand an explanation.

Often, a complaint letter of this nature can bring about great results. And we don’t mean just an apology. Companies sometimes offer compensation for the damages caused by their negligence. While the paid out amount may not be as much the price of a Ming vase, it may suffice to buy something else for your mother!

But you have to prove that it was the airline’s fault that your luggage was damaged. Here is how you can write a letter to prove it:


Complaint Letter to Airline about Damaged Luggage


June 30, 2015

Adam Walker
Manager Customer Services
Southwest Airlines
783 E Via Linda
Scottsdale, AZ 77839


Dear Mr. Walker:

I would like to bring your attention to an extremely distressful event that occurred while I was travelling from Tucson to Scottsdale last week. If you refer to the enclosed copy of my itinerary, it will give you dates and times of my travel so that you can gauge the timeframe I am referring to.

Being a musician by profession, I travel between cities and states quite often and have used Southwest Airlines very often over the past three years. Since I have a lot of luggage to carry, including my drum kit, I cannot carry it with me and have to check it in. As usual, I checked in my drum kit and was horrified to discover that it was horribly damaged when I picked it up at the Scottsdale Airport! One of the drums was completely busted and two cymbals were bent.

Any instrument that I check in is always marked fragile, for which I pay extra – my drum kit was marked fragile but it still ended up in this condition. I am sure you are aware of the fact that musical instruments are extremely expensive and it is very difficult to find ones that are just the right specifications. And this kit is now rendered useless to me.

While your staff is usually quite efficient, they were quite careless this time. I would appreciate it if you would look into this matter to determine how such an incident transpired. I am also enclosing a “before” and “after” photograph of the drum kit (taken at the airport) for your reference.



Mark Wright
673 E Kalil Drive
Scottsdale, AZ 83922
(333) 333-3333
mark@ email . com

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