Customers are businesses’ prime assets – this is no secret. And to be able to retain their business, one has to go through many things, just to make sure that customers are happy and satisfied with the services that they have been provided, and the products that they have bought. While it is not really possible to send a thank you note or letter to every customer who makes a purchase at your store (even though some companies do this), it makes sense to send a thank you note to a customer who has bought something big. A big buy means increased revenue for the company, so the least that you can do is say thank you!
Some organizations deem it suitable to write a short thank you note and be done with the deed. Others take this opportunity of making direct contact with the customer by writing a somewhat detailed note that says thank you, and provides additional information such as new products and deals. A thank you note can easily become a marketing letter, charting out what other things that the customer can buy. And this can be beneficial for both ends.
To see what a thank you note of this type can include, refer to the sample below:
Thank You Note to Customer for Purchase
Martin Vanger
Customer Service Manager
Technology Unlimited
8823 Teal Avenue
(999) 834-8787
Martin @ email . com
November 29, 2016
Mr. Ross Timber
223 Turtle Creek Drive
Brookfield, WI 53005
Dear: Mr. Timber:
Congratulations on being the proud owner of a Microsoft Surface Book, which you recently purchased from Technology Unlimited. Once you have used it for a few minutes, you will immediately know what an amazing decision it was to opt for a high range laptop that is designed to meet all your corporate and personal needs.
As the insert (within the Microsoft Surface Book original packaging) declares, we provide free upgrades for all the software installed on your laptop for a year after purchase. If you are interested in purchasing an additional Surface Pen (one is included in the pack), please contact us and we will deliver it to you at a discounted price. While the product is quite user friendly, please do not hesitate to contact us if you need a walkthrough or assistance with its operation.
We at Technology Unlimited thank you for choosing us for your hardware / software solutions, and vow to keep providing you with exceptional customer services in the future.
Sincerely,
Martin Vanger
Customer Service Manager
Technology Unlimited