Have you found yourself to be in a situation where you have not answered an important call?
Are you afraid that the caller might feel bad?
Do not wait for that to happen. In such circumstances, make sure that you reach out to the person and apologize.
The best was to apologize for not answering a call is through a letter.
No, letters are not old fashioned. In fact, they show that you made an effort to get back to the person who was trying to contact you.
In your letter, you must provide a solid excuse as to why you could not answer the call. And make a conscious effort to make amends.
An example of an apology letter for not answering call is provided below for your guidance:
Apology Letter for not Answering Call
Mr. Simon Peal
Marketing Manager
Ace Manufacturing Company
37 89th Avenue
Salt Lake City, UT 46031
Dear Mr. Peal:
This is with reference to the 4 calls that I missed from you last Friday. I saw the missed calls 10 hours after the last one was made, and could not call back because it was not an appropriate time to call.
Please accept my deepest apologies for not answering your call. I am sure that you wanted to speak to me on an urgent basis, and that my not answering may have had a significant impact on the issue. However, I am also sure that you managed to handle the crises with great precision.
I had forgotten my phone in my office when I went for a meeting on Friday. The meeting was an intense one, which lasted for 5 hours. After that, I was too physically and emotionally exhausted to be able to check my phone.
However, I do have an inkling of what your calls were about, which is why I worked extra over the weekend to create the statistical report that your module needs. In it, I have placed all the information that will help forecast future trends, and expected outcomes. And I emailed this report to you on Sunday.
Please let me know if I can offer any further help now. I have completed my end of the work, and I am free to provide assistance. Once again, I apologize for my inability to answer your calls became in any way a hindrance to your work.
Sincerely,
Janet Jackson