One of the biggest challenges for entrepreneurs is collecting outstanding payments from clients. The constant dilemma of defaulted accounts can leave companies with significant losses. In such situations, keeping a balance between good customer services and collection activities becomes very difficult.
However, there is a way out for everything. While you may feel that becoming harsh with a customer regarding an outstanding payment may mean losing the customer altogether, this may not be true. After all, the company and the customer in question have had a history of work together and there is always a regard for that! And you do not have to be harsh – you can simply write a letter demanding your payment in a sweet yet professional manner.
You do not want to lose the client and the client certainly does not want to work with another company where he will have to face initial teething problems such as relationship building. Take advantage of this situation. You can simply write a letter of demand for payment of any services that you have rendered to a client and take it from there.
Typically, a letter of this sort will have a positive and upbeat tone; you will greet the client as you would through regular correspondence but ask for the money owed to you eventually. Here is an example for you to follow:
October 24, 2014
7800 Hay Way
Princeton Junction, NJ 72900
Re: Outstanding Amount in Account # 562882
Dear Mr. Cosby:
I would like to bring to your attention that there is an outstanding debit of $4855.00 in your account # 562882, titled Alexander Cosby as of January 5, 2014 at Hammers Technical Solutions. We have contacted you through telephone, email and fax several times over the past six months but have not received a positive response from you.
The amount mentioned above is for the auxiliary laptop equipment that you purchased from us and the setting up of both hardware and software on your laptop on January 1, 2014. Our representative Mr. Johnathan Josh spent eight hours of rigorous work to help you set up all your camera equipment at your station.
Hammers Technical Solutions enjoys a trusting relationship with all its clients and we would like this to remain constant. It would make things easier if you would send in a check or make a bank transfer amounting to $4855.00 within the next 48 hours to enable us to provide you with uninterrupted service in the future as well.
Please do not hesitate to contact me if you have any questions.
Hammers Technical Services
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